Success story  // Epix healthcare

How Epix Healthcare achieved a unified HR and Benefits Administration platform with Flock

Epix

Epix Healthcare is a leader in providing comprehensive outsourced clinical services for community hospitals, office-based facilities and surgery centers nationwide. They provide patients with exceptional care and have strived to surpass their clients´ expectations since more than 20 years now.

Flock is a forward-thinking and progressive platform – they bring creative solutions in a timely way. They understand every system can improve and their team has shown an ability to deliver on continual process improvement. Flock has been a great partner for the entire Epix team leadership, employees

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Brian Trapnell, VP of Human Resources
Epix Healthcare

Challenge

The Epix team needed a quick solution to integrate two fast growing companies which includes culture HR and Benefits platform. Benefit platform to enable seamless carrier integrations & digital enrollments. Platform with capability to digitally onboard employees across the globe and manage full employee life-cycle from hire to employed to out the door.

Before - Epix Healthcare implemented Flock

Epix Healthcare is growing rapidly through mergers/acquisitions and a platform that can accommodate that kind of growth is key. It needs to be flexible, scalable, cost-effective and efficient. That platform was not in place with Epix prior to implementing Flock.

A large part of the organization was using a PEO and the other had a mix of outsourced HR functions including an accountant processing payroll, an online portal with some HR functionality, and paper based Benefits enrollment.

As an organization that focuses on partnering with facilities for optimal clinical outsourcing for key services, Epix often competes for the privilege. When we are successful in gaining a new partner facility, our goal is to retain the employees currently in that facility.

A professional, efficient onboarding experience is essential to presenting a good face for the company in those situations. Many employees who might come to us have had a variety of experiences in small shops with minimal people tools in place, compared to national players in our space who have a comprehensive approach to the management of people functions. That “spotty” experience means our employees have both low and high expectations in those circumstances, our goal is to shatter them with an exceptional employee experience.

After - Epix Healthcare implemented Flock

Epix achieved a unified HR and Benefits Administration platform. Flock has provided a solid platform for messaging employees, extending employment offers and agreements, and digital onboarding of employees, ensuring we capture appropriate employee acknowledgments and facilitate Benefits enrollment. Epix was able to bring all HR functions in-house and Flock was a key piece in that in-sourcing puzzle. The payroll integration was helpful as well. Open enrollment, carrier billing and life event management has been a plus in partnership with our insurance broker.

Solution

Flock provided a unified, digital HR and Benefits platform which helped the Epix team align HR processes as our organizational needs. Flock’s team was able to customize the platform as per our needs very quickly. Flock’s design team has been creative in using our feedback to drive additional product enhancements. The support team is very responsive and seeks to resolve issues timely. Excited to see where Flock is going and what it’ll do in the future.